Terms And Conditions
- Bookings can be made online through our website using your computer, tablet, or smartphone.
- The only accepted payment method is by credit or debit card (Maestro, MasterCard, Visa, or Visa Electron).
- After successful payment, you will receive an electronic ticket as confirmation of your reservation.
- Your electronic ticket will be available under "My Bookings".
- The boarding pass (check-in ticket) will be sent to your email 12 hours before departure.
- Passengers with Priority Boarding can bring an extra bag (55x40x23 cm, max 10 kg) plus one free small carry-on (40x30x20 cm, max 8 kg).
- Passengers who purchase the "Sit Together" service will be seated next to each other. Seat numbers will be provided at the airport or on the boarding card.
- Each passenger must have a valid biometric passport with at least 90 days validity from the departure date. It is the passenger's responsibility to check all visa, permit, and entry requirements before booking.
- Passengers with disabilities must notify us by phone no later than 72 hours before departure to arrange appropriate assistance.
- All reservations are non-changeable and non-refundable.
- A name change can be made up to 24 hours before departure through your account by paying a name change fee.
- One carry-on bag (40x30x20 cm, up to 8 kg) is included for free.
- Larger baggage is available for an additional fee.
- You can add baggage after booking, up to 24 hours before departure via your account.
- Children aged 2 to 14 are registered as "children" (CHD) and pay the same fare as adults.
- Infants up to 2 years old pay only the travel tax.
- In case of cancellation due to technical reasons or bad weather:
- - Passengers may request a full refund, or
- - Change their travel date if seats are available.
- If the passenger does not contact us within 24 hours after the cancellation notice, a full refund will be processed automatically. All compensation claims must be submitted directly to the airline.